Frequently Asked Questions

Answers to Your Questions


If you should have any questions whatsoever that aren’t answered below, do not hesitate to contact us. We can be reached via phone, email, or text message.


All our Office Gator virtual receptionists are based in the USA. Your customers will always get US-based service.
No, all of our services are month-to-month. Should you need to cancel for any reason, just contact us before your next billing cycle.
We have packages that provide a good starting point. Each package has a set fee per minute, answering your calls, digital communication, and scheduling your service appointments.
We will provide you with a toll-free number or a local number for you to forward your calls. You can forward your calls anytime you are out of your office or need to.
Yes, just forward any lines you’d like to the phone number provided to you by Office Gator.
Yes, our Office Gator receptionist will add the necessary appointment information into HouseCall Pro or Google Calendar and schedule based on your companies scheduling guidelines and availability.
We can usually have you set up within a day. There is some onboarding information we will need to handle your customer service calls and digital communications properly.
We bill outbound calls the same way we charge incoming calls.
Yes, we can handle all the general customer service emails that come in and route emails to specific personnel.
Yes, we will set up the outbound phone number we use for your company to display your business information.