Why Use A Phone Answering Service for Your HVAC Company?
02 Jul, 2020 / Comments: Comments Off on Why Use A Phone Answering Service for Your HVAC Company? / By Stuart McHenry
The HVAC industry is a lively one. Especially in seasons where you need a lot of warmth or cooling, there is a lot of business to go around. In places where there is an unprecedented snowstorm or a heatwave, you’ll find that many clients will want to get you on the phone to secure your services for their homes and places of business. While you can receive these calls and handle them when the company is starting, as the demands of the job grow, so will the need for a dedicated team to man the phones so that no business falls through the cracks.
For HVAC companies, phone answering services can be of excellent service. Businesses that deliver strong customer service always outperform their competition. That’s is because they have the customer’s faith that they will get the job done. These are some of the reasons your HVAC Company may need a phone answering service.
Handling High Volume
In the HVAC industry, there are days where the phone is dead silent, and there are days it just won’t stop ringing. It’s impossible to answer all the calls and still take care of your customers’ needs on the busy days. You will have to pick some calls while letting others go to voicemail. In such a case, you are losing business and also letting your clients down. A phone answering service is properly equipped to handle a high volume of callers. They have systems in place to ensure that every customer is taken care of, and none feel ignored or disrespected.
Save On Expenses
Answering calls can be a day-long activity when there is a lot of business. Some HVAC companies then result in creating an in-house phone answering team to help coordinate activities and ensure that every call gets answered in the right way. However, an in-house team is quite expensive as you will have to secure additional space and the overhead expenses that come with it without mentioning salaries and benefits. Engaging the services of a phone answering service, on the other hand, only costs the business a fraction of the cost.
Capturing New Leads
Phone answering service is also a handy item when it comes to lead generation and conversions. When a business is getting off its feet, it needs first to build its reputation as a service that can be trusted by its clients. This means that people calling to inquire about a particular service can be converted into customers by the right person. When a professional answers the phone, they listen to the caller and provide the information needed while swaying them to go with the business. A professional team is instrumental in receiving your calls and making outbound ones to capture new leads.
Help Manage Urgent Calls
HVAC companies often receive a lot of urgent calls. In times where the heat is overwhelming, having an HVAC unit that doesn’t work can be very uncomfortable. Critical calls are often marked as urgent, and help is sent out as soon as possible. Using an on-call dispatch system, the phone answering service can classify the urgency of a matter and, from there, know which field teams to send where. Since emergencies happen when we least expect them, this service should accommodate people calling after regular office hours or even at night.
Help In Schedule Management
Proper management helps keep everything flowing smoothly throughout the entire business. Having a professional team answering your phones will ensure that every customer’s concern is addressed, and in the order, they were made. Additionally, these phone answering services are crucial when it comes to confirming scheduled appointments to ensure that everything is de-conflicted.
Providing 24/7 Support
One of the most crucial aspects of running any business is how you handle support. In the HVAC industry, companies that provide their clients with the best support are always winning against their competitors. If, for instance, someone had you install an HVAC system in their home, they might need some assistance in cranking it up or down if they are not very familiar with the system. When your customers can reach your business any time of the day or night, it gives them an additional sense of confidence that should they require your assistance; you’ll be there to help. A proper phone answering service will help you deliver better customer care to your clients, which will make you an indispensable asset to them and worth recommending to friends and family.