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How to Stop Unwanted Phone Calls to My Business

25 Sep, 2020 / Comments:Comments Off on How to Stop Unwanted Phone Calls to My Business / By Stuart McHenry

  We answer the phones for a variety of companies in the home service industry. Those plumbers, HVAC companies, roofers, electricians, and home cleaning businesses get bombarded with unwanted phone calls. Business owners never want these calls and get frustrated when they received them.   With over 50% of phone calls now classed as unsolicited, unwanted phone calls are a necessary evil in the modern world that you must learn to live with. Ne’er do wells will continue to develop

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Top Service Tips for Plumbing Receptionist

25 Aug, 2020 / Comments:Comments Off on Top Service Tips for Plumbing Receptionist / By Stuart McHenry

A receptionist or virtual receptionist is your business’ first point of contact for many customers and even suppliers. They have the power to provide them with their first impression of the company and, therefore, directly impact how people will deal with your company in the future.   This article will provide you with tips on how to provide your receptionists with the appropriate training and guidance, to reduce the risk of losing out on customers and sales by making common mistakes.   How

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Why Use a Phone Answering Service for Your Plumbing Company?

17 Jul, 2020 / Comments:Comments Off on Why Use a Phone Answering Service for Your Plumbing Company? / By Stuart McHenry

Running a plumbing business is no easy job. It takes a lot of your effort, time, and planning to make it a success. In the entrepreneurial spirit, you might find that a few areas of the business aren’t adequately taken care of.   One major area most plumbing companies are often too relaxed on is how they service customers over the phone.   In the plumbing business, you’ll find that most of the customers reach out via the phone. As such, it makes sense that you are losing business

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Phone Etiquette for Home Service Companies

09 Jul, 2020 / Comments:Comments Off on Phone Etiquette for Home Service Companies / By Stuart McHenry

Its 2020 and home service companies have seen a massive change in how they do business and interact with their clients. To increase brand awareness, companies often have a website, and also pay for promotions to get the word out there.   In some cases, people will prefer to connect with your company via the phone to answer their questions immediately. Therefore, it follows that whoever picks up the phone to speak to the prospective client can be the difference between bagging a client and chasing

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Why Use A Phone Answering Service for Your HVAC Company?

02 Jul, 2020 / Comments:Comments Off on Why Use A Phone Answering Service for Your HVAC Company? / By Stuart McHenry

The HVAC industry is a lively one. Especially in seasons where you need a lot of warmth or cooling, there is a lot of business to go around. In places where there is an unprecedented snowstorm or a heatwave, you’ll find that many clients will want to get you on the phone to secure your services for their homes and places of business. While you can receive these calls and handle them when the company is starting, as the demands of the job grow, so will the need for a dedicated team to man the phones

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